I scale startups and midsize companies in healthcare technology

Operations Specialist

Melvin Issaei
$952KClosed-won TCV
$5.74MPipeline reported
40h+Saved weekly

About

Operations leader with 4+ years scaling customer and business operations across healthcare technology. Runs in-house and outsourced teams, sets the operating rhythm with C-suite partners, and accomplishes big goals through practical, scalable processes. Generated more than $5M in Annual Recurring Revenue (ARR) through continuous process improvement and workflow automation.

Cost OptimizationEscalation ManagementOKRsChange ManagementCross-Functional LeadershipCustomer ExperienceData-Driven Decision-MakingExcelLean Process ImprovementProcess ImprovementSalesforceService OperationsSOP DevelopmentSQLStakeholder ManagementTableauTeam DevelopmentVendor ManagementWorkforce PlanningOperations StrategyBPO & Outsourcing ManagementKPI & Performance ManagementGenerative AI OperationsAutomation Roadmaps

Projects & case studies

2 case studies

Event Marketing GTM Outbound Automation RevOps

End to end event campaign from invite to booked meeting

A fully automated pre- and post-event campaign built around a Happy Hour, with two outbound sequences and zero manual SDR lift from first invite to follow-up call.

Before event
Contact added to pre-event list
Email 1 · T-14 days
Happy Hour invite + RSVP link
Email 2 · T-7 days
Light bump + RSVP reminder
RSVP landing page
Lead captured in HubSpot CRM
LinkedIn tracking
UTM clicks to CRM
Event day
Happy Hour 2026
MGM Grand, Las Vegas · Oct 20 · 5:00 PM
After event
Auto-enroll attended event list
Into Outreach.io sequence
Follow up email · day after
Thank you + 30-min call CTA
Outreach.io SDR sequence
4–5 touchpoints over 2 weeks
All activity logged in HubSpot
Opens, replies, clicks tracked
Emails
Automation
Outreach.io
Landing page
Event
Compliance · Healthcare SaaS · Vanta

Getting Arbora Health to full HIPAA compliance

At Arbora Health I completed a project to get us HIPAA compliant using Vanta. It took approximately one month and gave us the ability to tell clients we are capable of safely managing their data.

I also migrated our support knowledge base into Zendesk and built an AI agent on top of it for customer success.

Contact

Open to RevOps, GTM Operations, and Sales/Marketing Operations roles at scaling B2B SaaS or healthcare technology teams. I'll get back within 6–12 hours.

🔗 LinkedIn ✉ melvvin.issaei@gmail.com